FAQs
Your Questions, Answered
1. How long will it take to receive my order?
Each order is thoughtfully prepared within 1–2 business days to ensure it meets our quality standards. Delivery times vary by location, typically arriving within 5–10 business days. Once your order has been dispatched, you will receive a private tracking link so you can follow its journey to your doorstep.
2. Can I send a gift directly to someone special?
Absolutely. You may enter your recipient’s address at checkout and we will deliver directly to them. All packages are presented beautifully, and pricing details are never included — ensuring a seamless gifting experience.
3. What if my order arrives damaged or incorrect?
We take great care in packaging every piece. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos, and our team will promptly arrange a replacement or suitable resolution.
4. Do you offer returns or exchanges?
Your satisfaction is important to us. If you are not completely delighted with your purchase, please reach out within 14 days of receiving your order. We will guide you through the return or exchange process in accordance with our policy.
5. How can I track the status of my order?
Once your order has been shipped, you will receive an email containing a secure tracking link. This allows you to monitor your delivery in real time from dispatch to arrival.